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Community Members,

The HPE Networking Instant On team is aware that many customers are currently experiencing an issue where Instant On switches go offline after upgrading to R3.3.2. We sincerely apologize for the disruption this has caused to your networks.

We are actively investigating this matter and working on a solution. The team is investigating the root cause; potential fixes are being developed and tested to ensure a resolution with minimal impact on the user base. In the interim, the team is evaluating the possibility of downgrading 1960 switches to R3.3.0 as a short-term solution and will share this or other suggestions if viable.

Currently, we don’t have a timeline to share for the fix, but please know that solutions are being tested. We will keep you updated with new information in this announcement, and we appreciate your patience and thank you for bearing with us while we work to resolve this.

Thank you,

HPE Networking Instant On Team

The latest update to the Cloud Portal will begin rolling out today and updates will occur during your designated update window. For information on the new and updated features view the blog post here or review the FAQ here. 

[The AWS outage is no longer effecting Instant On Cloud Portal functionality.]
The Instant On Cloud portal is being effected by the AWS services in the US-EAST-1 region, connectivity to the your ISP will continue but changes to management settings will be impacted.

We are actively monitoring the situation and will provide an updates when cloud portal services are available. Thank you for your patience.