Hello,
One of our customer have an Aruba AP-503-RW access point, but it seems to be locked to a previous cloud account that I do not own or have access to.
Even after performing multiple physical factory resets, the AP automatically pulls the old configuration from the cloud.
I have the device in my possession, along with its original Cloud Activation Key and a clear photo of the label showing the Serial Number (S/N) and MAC address to prove ownership. I also have a photo of the original invoice.
Could a moderator or support agent please assist me in detaching this access point from the old account so I can register it to my new portal? I can provide the activation key and photos via private message upon request.
Thank you for your help.
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Nicolas P. IT, XEFI, FRANCE
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