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  • 1.  Instant on App notifies update but App not available in my country

    Posted 09-03-2025 04:32 PM
    Edited by hmayer 09-03-2025 04:33 PM

    Hi,

    the mobile notifed me that I should update in the App with a Button to press, but App Store says „App not available in my country" - Old app can be used anymore :(

    I am from Austria.

    Please help!

    Greetings



    ------------------------------
    Hans Mayer
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  • 2.  RE: Instant on App notifies update but App not available in my country

    Posted 09-03-2025 05:10 PM

    I had to manually search the app in the App Store. Found it and it worked.



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    Hans Mayer
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  • 3.  RE: Instant on App notifies update but App not available in my country

    Posted 09-04-2025 12:09 PM

    Hello Hmayer, as posted in our 3.3.0 upgrade FAQ, users will need to download the latest version of the app if they have not done so already. Due to the brand change and how the mobile app stores work, this is a manual process, unfortunately.

    from the FAQ:

    Can I continue to use the same Instant On mobile app?

    Earlier this year, Aruba Instant On was rebranded as HPE Networking Instant On. To maintain brand consistency, we have introduced a rebranded mobile app.

    Users are required to install the new "HPE Networking Instant On" app, available on both Android and iOS platforms, to access the app henceforth. The former application cannot be upgraded to releases R3.2.0 and beyond. If you haven't already, please uninstall your former mobile application on your mobile device and download the new app found here in the Android and IOS stores.

    Thank you!



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    Steven Olguin
    Instant On Community
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