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  • 1.  Setup of new Aruba 1930 48G, getting error message

    Posted 12-18-2024 06:21 AM

    Hi, everyone.

    My team is working to install new hardware, among them this Aruba 1930 48G.  The device goes online without issue, but the moment a POE device is plugged in, we get the following message.  What could possibly be the issue / solution?  Thank you in advance.

    ********************************************************

    caught segmentation fault exception at address (nil)

    signal-num = 11 (SIGSEGV)
    signal-code = 1 (SEGV_MAPERR)

    reg[00] = 0x0
    reg[01] = 0x0
    reg[02] = 0x93efe514
    reg[03] = 0x19c
    reg[04] = 0x3a3f440
    reg[05] = 0x4
    reg[06] = 0x81000001
    reg[07] = 0xc
    reg[08] = 0x93efe88c
    reg[09] = 0x1
    reg[10] = 0x93efea04
    FP = 0x0
    IP = 0x0
    SP = 0x93efe500
    LR = 0x235ef0c
    PC = 0x0
    CPSR = 0x40030010
    Fault Address = 0x0
    Trap no = 0xe
    Err Code = 0x80000005
    Old Mask = 0x0

    ***** FATAL ERROR *****
    Reporting Task: HCPT.
    Software Version: 3.0.0.12 (date Jun 23 2024 time 11:19:08)
    base_address=0x004b2000
    ros(+0x77aa78)[0xc2ca78]
    ros(HOSTG_fatal_error+0x14)[0xc3010c]
    ros(OSSYSG_fatal_error+0x258)[0x11ca47c]
    ros(+0x7751dc)[0xc271dc]
    /lib/libc.so.6(+0x25050)[0xb6aaf050]

    ***** END OF FATAL ERROR *****



    ------------------------------
    Beshoy Latif
    ------------------------------


  • 2.  RE: Setup of new Aruba 1930 48G, getting error message

    Posted 12-18-2024 06:52 AM

    Hi Latif, 

    which Software version is the switch running. 

    also assume the switch is managed via local web, where do you see these logs on the web. 

    Better to open a support ticket for this issue,



    ------------------------------
    Dhanasekar Panneerselvam
    ------------------------------

    Original Message


  • 3.  RE: Setup of new Aruba 1930 48G, getting error message

    Posted 12-18-2024 01:20 PM

    If it is a Ubiquity I believe there are PoE compatibility issue with some of their devices. I think you get 90 days support for new equipment.  It might be worth contacting support I don't think anyone hear is going to be able to debug hexadecimal fault codes.

     




    Original Message


  • 4.  RE: Setup of new Aruba 1930 48G, getting error message

    Posted 30 days ago

    In your case I would upgrade switch to 3.1.x.x. Error looks like stumbling on a wrong part of memory. It can be SW bug or HW problem. If after upgrade the error persist, open TAC case to check it and if needed replace the switch.

    Best, Gorazd



    ------------------------------
    Gorazd Kikelj
    ------------------------------

    Original Message


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