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There is an option to boot from previous FW version, if it is still retained in second partition. You still need to have an orange console cable. Without it, TAC is the only way to go. Best, Gorazd ------------------------------ Gorazd Kikelj --- ...
Hi all, Thanks for flagging this, and sorry to hear about the trouble with your AP22s. For a solid-red LED that persists after a reboot, hard reset, and moving off the PoE injector to a direct power source, we strongly recommend opening a case ...
Two methods. Try to get FW file for previous version. And you need to have console cable. Upgrade/Downgrade from boot loader. RMA if AP is still in warranty. Best, Gorazd ------------------------------ Gorazd Kikelj --------------------- ...
But unfortunately there you have to authenticate yourself with company contracts that no one of us private users has. So this is a no go.
Chat with an Agent should connect you with an live agent. At least it was working like that last time I try. Best, Gorazd ------------------------------ Gorazd Kikelj ------------------------------
So there is no option to chat with a real support person, only an AI bot?
[Update Feb 19, 2026 1:00pm CST]
The "Power Consumption Dashboard" feature has been reactivated and should be viewable in the Instant On mobile app and web portal. We thank you for your patience while our team investigated and fixed this new feature.
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We have temporarily suspended the 'Power Consumption Dashboard' in our latest R3.3.3 release to quickly resolve an unforeseen technical issue that was impacting cloud management responsiveness. Ensuring your networks remain stable and easy to manage is our top priority.
The team is already working on a fix, and we will bring this feature back as soon as it meets our performance standards.
Thank you for your understanding.
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