[Update Jan 16, 2026 10:01 AM CST]
To protect your network stability, all Instant On 1960 switches associated with your sites will be automatically set to the 3.3.0 software version during your next Instant On updates site schedule.
Each 1960 switch will reboot to complete the software update, which will temporarily interrupt network connectivity for devices connected to that switch. All configurations and settings will be preserved, and no manual reconfiguration will be required.
No action is required on your side unless you prefer the operation to occur at a different time. In this case, you can change your automatic updates site schedule in the Instant On portal to select when the software update will run.
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[Update Jan 15, 2026 4:30pm CST]
A fix for issues experienced with Release 3.3.2 and networks that have the Instant On 1960 Switch Series deployed is undergoing final testing. If successful, the update will be pushed during your next update according to any Update Schedule you have created.
We will post again when the firmware is available if you'd like to update sooner.
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Community Members,
The HPE Networking Instant On team is aware that many customers are currently experiencing an issue where Instant On switches go offline after upgrading to R3.3.2. We sincerely apologize for the disruption this has caused to your networks.
We are actively investigating this matter and working on a solution. The team is investigating the root cause; potential fixes are being developed and tested to ensure a resolution with minimal impact on the user base. In the interim, the team is evaluating the possibility of downgrading 1960 switches to R3.3.0 as a short-term solution and will share this or other suggestions if viable.
Currently, we don’t have a timeline to share for the fix, but please know that solutions are being tested. We will keep you updated with new information in this announcement, and we appreciate your patience and thank you for bearing with us while we work to resolve this.
Thank you,
HPE Networking Instant On Team