Announcements

[Update as of January 29, 2026, 8:41 am PST]

Cloud Portal access has resumed; users can now access their network settings via the Cloud Portal and mobile application. The team is working to address the root cause to prevent this issue from occurring again in the future.

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There have been reports that users are unable to log into the Instant On Cloud Portal or the mobile application. Networks are continuing to function normally at this time. 

Our support and engineering teams are investigating the issue. We will update this announcement when additional information is available.

[Update Jan 16, 2026 10:01 AM CST]

To protect your network stability, all Instant On 1960 switches associated with your sites will be automatically set to the 3.3.0 software version during your next Instant On updates site schedule.

Each 1960 switch will reboot to complete the software update, which will temporarily interrupt network connectivity for devices connected to that switch. All configurations and settings will be preserved, and no manual reconfiguration will be required.

No action is required on your side unless you prefer the operation to occur at a different time. In this case, you can change your automatic updates site schedule in the Instant On portal to select when the software update will run.

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[Update Jan 15, 2026 4:30pm CST]
A fix for issues experienced with Release 3.3.2 and networks that have the Instant On 1960 Switch Series deployed is undergoing final testing. If successful, the update will be pushed during your next update according to any Update Schedule you have created.

We will post again when the firmware is available if you'd like to update sooner.

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Community Members,

The HPE Networking Instant On team is aware that many customers are currently experiencing an issue where Instant On switches go offline after upgrading to R3.3.2. We sincerely apologize for the disruption this has caused to your networks.

We are actively investigating this matter and working on a solution. The team is investigating the root cause; potential fixes are being developed and tested to ensure a resolution with minimal impact on the user base. In the interim, the team is evaluating the possibility of downgrading 1960 switches to R3.3.0 as a short-term solution and will share this or other suggestions if viable.

Currently, we don’t have a timeline to share for the fix, but please know that solutions are being tested. We will keep you updated with new information in this announcement, and we appreciate your patience and thank you for bearing with us while we work to resolve this.

Thank you,

HPE Networking Instant On Team

The latest update to the Cloud Portal will begin rolling out today and updates will occur during your designated update window. For information on the new and updated features view the blog post here or review the FAQ here. 

[The AWS outage is no longer effecting Instant On Cloud Portal functionality.]
The Instant On Cloud portal is being effected by the AWS services in the US-EAST-1 region, connectivity to the your ISP will continue but changes to management settings will be impacted.

We are actively monitoring the situation and will provide an updates when cloud portal services are available. Thank you for your patience.

Starting today, an update for the cloud portal and Instant On app will be available as release 3.3.0.1. This update will not impact your site or Instant On hardware, as these fixes are for the cloud backend.

Release notes will be updated here

If you use the Instant On mobile app, ensure you are on the HPE Published version.
Apple App Store

Google Play Store

This is a reminder to update to the 3.2.1 release of the cloud portal and access point firmware. This patches known vulnerabilities of HPE Networking Instant On Access Points running 3.2.0.1 and older firmware. If you have delayed the updates of your environment to July 28^th, we recommend you update sooner to protect your business from unauthorized access. Read the security bulletin here for complete details. If you have already updated your APs to 3.2.1, no additional action is needed at this time.

Thank you,

Instant On Team

We are thrilled to announce the upcoming release of software version 3.2.0, bringing a host of new features and improvements designed to enhance your experience. Learn more about what's coming your way when the update becomes available March 10th.