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  • 1.  Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 02-27-2024 12:03 PM

    Hello All,

    New to Aruba InstantOn, we have two "Aruba Instant On AP22 Access Point" devices setup and working fine. A week ago we setup Firewall and this is how our network architecture is, ISP > Firewall > Aruba Network switch > LAN & Access Points. After the Firewall setup our AP's shows Active but went offline (Attached picture). It continues broadcasting SSID's and we are able to connect without any issues but connected devices now shows only in the Firewall console not the Aruba Instant On Portal. 
    Is this behavior normal since we setup the Firewall on top of Network switch & Access points? 
     



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    Kirubakaran Vethamoorthi
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  • 2.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 02-27-2024 03:47 PM

    I can't help you with your issue but I can tell you that all of our Instant ON deployments are behind firewalls and the Instant On Portal with no issues.

     




    Original Message


  • 3.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 02-29-2024 03:23 AM

    okay, Thank you



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    Kirubakaran Vethamoorthi
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    Original Message


  • 4.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 02-28-2024 09:12 AM
    Edited by echrisman 02-28-2024 09:12 AM

    Depending how tight your firewall policy is, your firewall may be blocking the Aruba Instant On gear from connecting properly to the cloud.  You might try checking your firewall logs to see if it is blocking the Aruba Instant On switch and/or APs from connecting to cloud.  I have had this issue myself and have had to exclude the Aruba instant On gear from Advanced firewall applicaiton Security features.  You can do this by either excluding the MAC address/es of the Aruba Instant On gear, or the IPs of these devices if they are static.



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    Eric Chrisman
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    Original Message


  • 5.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 02-29-2024 03:27 AM

    Hi @echrisman
    Thanks for your input, sure I will review my Firewall logs and see whether it's blocking the AP's connecting to cloud/ exclude Aruba instant On gear or MAC address to see if it's fix this behaviour. 



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    Kirubakaran Vethamoorthi
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    Original Message


  • 6.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration
    Best Answer

    Posted 02-28-2024 10:07 AM

    You need to allow following addresses in your firewall for ION to work properly:

    Official Cloud URLs for Instant On

    The following cloud URLs are officially used in Aruba Instant On to add in the allowed domains list:

    • Onboarding URL used by non-configured Instant On device to reach the cloud: https://onboarding.portal.arubainstanton.com/
    • Cloud Connect URL used by configured Instant On devices to send data to the cloud: https://iot.portal.arubainstanton.com
    • Software Upgrade URL is used by Instant On devices to get their firmware: https://downloads.portal.arubainstanton.com


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    Gorazd Kikelj
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    Original Message


  • 7.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 02-29-2024 03:28 AM

    Hi @gorazd

    Got it, Thanks for sharing



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    Kirubakaran Vethamoorthi
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    Original Message


  • 8.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 03-10-2025 07:37 AM

    Hi @gorazd

    Update:

    I've successfully connected our Aruba InstantOn AP22 access points to the Aruba Cloud. The access points were identified as IoT devices in the Quantum Spark 1550 appliance console and had outgoing access restricted to the "IoT_Accepted_Domains" network group.

    To resolve this, I added the given URLs to the IoT_Accepted_Domains group and reset the access points, which allowed them to connect to the Aruba Cloud successfully.

    Thanks for your help! 😊

    Best,
    Kirubakaran V



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    Kirubakaran Vethamoorthi
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    Original Message


  • 9.  RE: Aruba Instant On AP22 Access Point - State changed to offline post Firewall configuration

    Posted 03-10-2025 08:18 AM

    That's the way to go - thanks for the update on this 😉


    Original Message


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