Instant On - Wireless

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  • 1.  InstantOn Apple App sometimes overwriting client name with a duplicate

    Posted 02-21-2023 10:22 AM
    Edited by JM52 03-01-2023 12:34 PM

    When clicking on a client in the InstantOn mobile app (iOS), I have twice had a bug where the app overrides the client name with the same name as the client below it.

    And as it is not yet possible to reset a client name override you are then stuck with a client name-to-MAC address override. Disconnecting the client or renaming it on the client itself has no effect.

    This doesn't appear to happen using the browser-based portal, only the iOS app (version 2.7.0).



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    TL
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  • 2.  RE: InstantOn Apple App sometimes overwriting client name with a duplicate

    Posted 02-24-2023 12:44 PM

    Hi Tristan,

    I have a few teammates reviewing this for you. I will update this thread when an answer is provided. Thank you. 



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    Aruba Instant On Communications
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  • 3.  RE: InstantOn Apple App sometimes overwriting client name with a duplicate

    Posted 02-28-2023 04:05 PM

    Hey Tristan,

    My team advised that they have heard of this issue. However, we are not able to reproduce the issue internally. It would help if you could share the screenshots and steps you're taking. This will help us attempt to reproduce it. 



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    Aruba Instant On Communications
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  • 4.  RE: InstantOn Apple App sometimes overwriting client name with a duplicate

    Posted 03-02-2023 04:57 AM

    Thanks. I am also not able to reproduce this as it seems to only happen rarely.

    I believe I may have double tapped the client name in the Clients screen when this happened though as there was some delay after the first tap.

    In any case, there needs to be a function to clear any client name override which has been put in place. At the moment you can only set it but not clear it.



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    TL
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    Original Message


  • 5.  RE: InstantOn Apple App sometimes overwriting client name with a duplicate

    Posted 03-05-2023 10:39 AM
    I managed to recreate the error again.
    It only happens with mobile app.
    In the Clients screen I tapped on one client and then immediately tapped on the one listed below it. After that the 2nd client was renamed to the one above it.
    So this can happen easily by accident if you are a bit impatient.


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    TL
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    Original Message


  • 6.  RE: InstantOn Apple App sometimes overwriting client name with a duplicate

    Posted 03-07-2023 11:45 AM

    Hey TL,

    Thank you for the update on this. It helps us better understand what's happening and check internally about the issue. 



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    Aruba Instant On Communications
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    Original Message


  • 7.  RE: InstantOn Apple App sometimes overwriting client name with a duplicate

    Posted 03-20-2023 09:20 AM

    This issue with the mobile app is fixed in version 2.8.0



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    TL
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    Original Message


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