Mobile App

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  • 1.  New app instead of upgrade?

    Posted 03-15-2025 12:01 PM

    For a notice to update the app from Google pay, but it installed a new app and left the old version still there. The link to the old version on Google play returns and error. The new one is 3.2.0.0, the old one was 3.1.x. 

    It looks like they replaced the app with a new one but just a new version. It seems odd, is/was there a hack?



  • 2.  RE: New app instead of upgrade?

    Posted 03-24-2025 05:41 AM

    There is no 3.2.0 in Apple App Store, I am waiting the new mobile app release



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    Daniel Liao
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  • 3.  RE: New app instead of upgrade?

    Posted 03-25-2025 09:41 AM

    Version 3.2.0.0 is available now in Apple App Store:

    https://apps.apple.com/in/app/hpe-instant-on/id6739608641


    Original Message


  • 4.  RE: New app instead of upgrade?

    Posted 03-25-2025 12:06 PM
    Edited by adam_h 03-25-2025 12:08 PM

    Why a new app? If this is required then at least update the old app so that when launched it informs the user that they need to delete it and install the new one.

    This unnecessarily creates confusion. Poorly handled, HPE.


    Original Message


  • 5.  RE: New app instead of upgrade?

    Posted 03-25-2025 03:26 PM

    Fully agree, very confusing and no communication at all πŸ™


    Original Message


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