Hi,
Instant On is designed to support only one site per Layer 2 (L2) subnet. This is why you are seeing the message: "Located on a network used by another site." To resolve this, move the device to a different subnet, and you should be able to create a new site successfully.
Regards,
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Sylvain Bouchard
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Original Message:
Sent: 06-17-2025 01:38 PM
From: DVM
Subject: Problem adding AP to new site
Hi,
I removed an AP12 from one site and tried to add it to a new one, but I keep getting the message: "Located on a network used by another site." I double-checked and confirmed the device was removed from the original site. I even re-added it to the old site, removed it again, and did a hard reset on the AP, but the issue still persists.
Any ideas on how to fix this?