Instant On - Wireless

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  • 1.  Unable to access officeconnect cloud portal (InstantON, OfficeConnect Wi-Fi Portal)

    Posted 04-11-2024 04:19 PM

    Hello. I am unable to access the officeconnect portal (https://proxy-officeconnect.ext.hpe.com/portal/#/login)

    Text: OfficeConnect Wi-Fi Portal has encountered a system error (code undefined). Please try again and contact support if the problem persists.

    The JZ074A itself is green and flashing orange. The network is working.

    I do not have access to my own WiFi network, because. authorization is not possible either through the Android application or through the browser.
    This has been going on for several days now.

    When will the company fix its cloud?



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    ROMAN TARARIN
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  • 2.  RE: Unable to access officeconnect cloud portal (InstantON, OfficeConnect Wi-Fi Portal)

    Posted 04-16-2024 06:42 AM
    Edited by IT_Luke 12 days ago
      |   view attached

    I second this, it's been over a week AFAIK that the portal and app are not working and this precludes any device manageability which is unacceptable. I understand the OC line has been EOL (I have several OC-20 installed even if I have more and more instanton devices as time goes by) but the cloud support should be kept operational and maintained until OC units are working and in place. Please support your clients.


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    Luke
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    Original Message


  • 3.  RE: Unable to access officeconnect cloud portal (InstantON, OfficeConnect Wi-Fi Portal)

    Posted 04-17-2024 02:41 PM

    Update: April 17 everything worked



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    ROMAN TARARIN
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    Original Message


  • 4.  RE: Unable to access officeconnect cloud portal (InstantON, OfficeConnect Wi-Fi Portal)

    Posted 04-19-2024 11:14 AM
    Edited by IT_Luke 12 days ago

    Yes I confirm the site / app  access has been restored.



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    Luke
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    Original Message


  • 5.  RE: Unable to access officeconnect cloud portal (InstantON, OfficeConnect Wi-Fi Portal)

    Posted 13 days ago 
    Hello, I want to ask about the problem that occurred on my HPE OfficeConnect OC20 802.11ac Access Point, on May 28, 2025 until now I have created a discussion, I cannot access my HPE OfficeConnect OC20 802.11ac Access Point on the website https://proxy-officeconnect.ext.hpe.com/portal/  and also on the OfficeConnect Wi-Fi Portal android application. 

I have reset my Access Point and it still doesn't work, my internet connection is smooth, only I can't access my HPE OfficeConnect OC20 802.11ac Access Point 

the indicator light shows green and orange flashing continuously. 

please help, thank you all.


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    Ridwan Nawawi
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    Original Message


  • 6.  RE: Unable to access officeconnect cloud portal (InstantON, OfficeConnect Wi-Fi Portal)

    Posted 12 days ago

    Hi, I can confirm that my OC-20 AP is also flashing green-orange and from the app I see that the site is offline. The wifi still works as it was already configured but if you are trying to provision a new AP then this will not work. Someone on the "hp instant-on side" should check what's going on as I suspect the APs are trying to "ping home" to their server and this is unreachable (but the portal still works). Luckily I have switched all of my clients to the Aruba instant-on APs as I knew this was bound to happen again and I suspect it will.



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    Luke
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    Original Message


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