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Did you try chat support? It was very good last time I try (it was some time ago). Can't comment on current response. It can be a nuisance as you need to be online for this and wait for the agent. For TAC support you need to buy a Foundation Care Service ...
Hi Gorazd, Yes I did think that was the case. Let me know your findings when you can. ------------------------------ Ash Mack ------------------------------
Hi everyone! I am in a similar situation as described in this thread: https://community.instant-on.hpe.com/discussion/create-rma-via-email-not-web-portal#bm646bd526-727e-44aa-844f-a4aaaaf39643 but I am in Germany, and bought the switch privately ...
Lucila, Firmware download for Instant On switching can be found at the following links for the switch Series, including the latest R3.4.0 version: Instant On 1830 switches Instant On 1930 switches Instant On 1960 switches Download link, ...
ello, I have an HPE Networking Instant On 1930 switch currently running firmware version 1.0.1.0 . I would like to upgrade it to the latest firmware version 3.3.4 . Could you please confirm whether I can upgrade directly from 1.0.1.0 to ...
Update regarding reauthentication. It does occur, but cached time is long and I don't see where it could be adjusted. Unfortunately looks like ION does not support CoA or at least can't find any information on it. I'll experiment on it when I have some ...
[Update Feb 19, 2026 1:00pm CST]
The "Power Consumption Dashboard" feature has been reactivated and should be viewable in the Instant On mobile app and web portal. We thank you for your patience while our team investigated and fixed this new feature.
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We have temporarily suspended the 'Power Consumption Dashboard' in our latest R3.3.3 release to quickly resolve an unforeseen technical issue that was impacting cloud management responsiveness. Ensuring your networks remain stable and easy to manage is our top priority.
The team is already working on a fix, and we will bring this feature back as soon as it meets our performance standards.
Thank you for your understanding.
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